Shipping Policy

Last Updated: 2023-10-27

Order Processing

At truvix.top, we strive to process and ship your orders as quickly as possible. All orders are typically processed within 1-3 business days (Monday-Friday, excluding holidays) after your order is placed. Orders placed on weekends or holidays will begin processing on the next business day. Please note that processing times may be extended during peak seasons or promotional periods.

Shipping Methods & Delivery Times

We offer various shipping methods to meet your needs. Delivery times vary depending on the shipping method selected and your location.

  • Standard Shipping: Estimated delivery within 5-10 business days after processing.
  • Expedited Shipping: Estimated delivery within 2-4 business days after processing.
  • Overnight Shipping: Estimated delivery within 1-2 business days after processing.

Please note that these are estimated delivery times. Actual delivery times may vary due to factors beyond our control, such as carrier delays, customs procedures, or unforeseen circumstances.

Shipping Costs

Shipping costs are calculated based on the weight, dimensions of your order, and your selected shipping method. You can view the exact shipping cost for your order during the checkout process before final payment.

Free Shipping: We are pleased to offer FREE Standard Shipping on all orders over $50 within the continental US.

International Shipping

truvix.top is proud to offer international shipping to a growing number of countries. Currently, we ship to the United States (US) and countries within the European Union (EU).

Please note the following for international orders:

  • Customs Duties & Taxes: International orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before placing your order.
  • Delivery Times: International delivery times can vary significantly due to customs processing and local postal services. Please allow additional time for international deliveries.
  • Tracking: Tracking availability for international orders may vary once the package leaves the US.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track the status of your package directly on the carrier’s website.

Important Notes

  • We are not responsible for delays caused by shipping carriers or unforeseen circumstances.
  • Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrectly provided addresses.
  • If a package is returned to us due to an incorrect address or refusal by the recipient, additional shipping charges may apply for re-shipment.

Contact Information

If you have any questions regarding our shipping policy or your order, please do not hesitate to contact us:

  • Company/Owner Name: Li Shang
  • Website: truvix.top
  • Address: 4300 Half and Half Drive, Fresno, CA, US
  • Email: [email protected]
  • Phone: 209-861-3253